- General Resources
- FAQs
Frequently Asked Questions
Picking the right packaging for your product involves a lot of info and dozens of important choices. That’s why we created this page and compiled the most helpful, relevant answers to questions that our customer service reps hear the most.
Artwork
What are metallic effects?
Do you have artwork setup guides?
What do "safe zones" mean and why do you mention them?
Can you explain the artwork file fee?
What is artwork color matching?
What is CMYK?
What is rich black?
What is the minimum resolution?
How do I convert text to outlines?
Do I need to include bleed?
Do your files use CMYK color mode, with no RGB or SPOT color information?
Do I need to include trim or crop marks?
What design program do you recommend? Why can't I use Canva?
Why does my digital proof look different than my physical proof?
What's the difference between new artwork and replacement artwork?
How many colors can I use in my artwork file?
Can you recommend a good graphic designer?
Ordering
What are your minimum order quantities (MOQs)?
Do you offer a payment plan?
Where can I find my order history and invoices?
Can I have a promo code for my order?
How can I change my address?
Can I get a sample of a specific product instead of ordering a sample pack?
How do I decide which product is right for me?
Can I pay to rush my order?
Products
What are quality tolerances?
What are your quantity tolerances?
Do you offer any recyclable or sustainable options?
Can you fill my bags if I send you my product?
Do you offer spot varnish effects?
Does my bag need a degassing valve?
Can I put a window on compostable packaging?
What packaging material is best for my product?
What type of printing does Roastar do?
Can I order samples?
Sustainability
How can I label my sustainable product for disposal?
What is greenwashing?
Is your recyclable material certified?
What is the shelf life of Roastar's sustainable packaging materials?
Are Roastar sustainable products food safe?
Are your compostable bags backyard compostable?
Is your compostable material certified?
Do you offer a recyclable valve and zipper?
Do you offer a compostable valve and zipper?
Why can't I design over the entire compostable bag?
Do you offer compostable labels for my blank or custom-printed bag?
Can a compostable material do more harm than good?
Which sustainable material is best for me?
Shipping & Returns
Can I return my unused bags or labels for a refund?
What do you charge for shipping?
Website & Account
How do I apply for tax exemption?
Dive a little deeper
We’ll break down every step of our proven process, from building a quote through to final proofs and submitting your order.
Our super helpful artwork templates and artwork set-up guides await. No matter which packaging option you’re drawn to, we’ve got a PDF to walk you through the whole layout shebang.
From soft touch finishes to various textures and effects - even custom clear windows - we're glad to show you what our packaging is made of.
Once you sign off on your proof, expect your packaging in a matter of days, not weeks. Check out our most current estimates, listed by product.