Roastar Returns/Refund Policy

Return to sender?

At Roastar, we strive to provide our customers with the best possible printing experience. If you are not 100% satisfied with your order for any reason, please contact our Inside Sales/Service Department. {Toll Free Phone: 866-557-0463}

All policies are subject to change without prior notification. Determination of defect/credit is at the sole discretion of Roastar. Purchaser has a 60-day window once their order ships to file a complaint. In most cases, the Purchaser will be requested to ship 10-15 samples of the defective products back to Roastar, and if possible, submit any digital photos/video documenting the product defect. All product in question should be kept by the Purchaser, with the exception of the 10-15 samples of defective product returned for testing. Roastar has the right to require the Purchaser to return all product in order to receive a refund, and should a reprint be deemed necessary by Roastar, the purchaser has 14 days to return defective product, or they are subject to pay for the reprinted order as well. Roastar reserves the right to ship any product back to the purchaser that has been deemed within our quality standards, after sorting/reworking. The Purchaser may not reject the shipment or any part of them returned by Roastar after quality review/determination. Turnaround and shipping for reprint orders will vary depending upon available production capacity and Roastar’s discretion.

In no event are goods to be returned to Roastar, including but not limited to Roastar’s warehouse, affiliate, manufacturer, agent , or otherwise, without in each instance obtaining Roastar’s prior written Permission. Roastar reserves the right to refuse any goods returned for credit without such prior written permission. If offer made by Roastar is not accepted in writing within 30 days, claim is null and void. Unless otherwise indicated by Roastar, all goods should be returned F.O.B. point of delivery and all risk of loss or damage in transit shall not pass to the Company until delivery thereto. The amount of credit given to the Purchaser by Roastar shall be fixed by Roastar in its sole discretion.

Blank stock items can be refunded within 14 days of the return authorization. These items include blank closures, blank bags & pouches, blank tin cans, blank paper tubes, and blank shipping cartons. If product is ordered in error, a 15% restocking fee will apply.