General FAQs

The "who" the "what" the "why" and possibly the "how".

If you don't find what you're looking for here, please chat or call us and we'll do our very best to answer your question. If it's an artwork related question, check out our artwork specs and our artwork faqs.

We’re a digital printer of custom pouches for multiple industries including coffee, cannabis, food & snacks and many more. We make flat pouches, side gusset coffee bags, stand-up pouches, and flat bottom pouches.
Yes, we manufacture all of our products. We don’t source any packaging from overseas. Our facility is located in Wausau, Wisconsin.
We’re the fastest pouch maker in the industry. Generally speaking, our turnaround time is a few weeks from the date your order is placed. This can vary a bit depending on pouch style and quantity, of course.
Yes - you can get pricing, manage your project, place orders and submit payment all online. Learn more about our online ordering process.
Of course! Our customer service, sales and prepress team is here and ready to assist you. Call (866-516-7247), chat with customer service, or email us and we’ll help you out.
Nope. We print using a digital process so there are no plate charges or setup fees.
Depending on the bag style, our minimum order is just 500 pouches.
Absolutely! We offer free flat proofs for you to check out prior to placing your order. If you’d like to check out a fully formed printed pouch the cost is just $250.
We accept PDF or Adobe Illustrator (.ai) files. Check out our Artwork Setup Guide.
Yes - see explanation here.
All states now require us to collect sales tax on online orders. If your business or organization is tax-exempt or you plan to make purchases for resale, you can upload the state-issued documentation or certifications. Click here to see how you can apply for an exemption.