Frequently Asked Questions

Minimum Order Quantities (MOQs) for Custom-Printed Products
*Some MOQs include artwork file minimums, allowing you to divide your order into multiple designs.

Custom-Printed Bags & Pouches

• Gusset Bags: 500 per order (100 per design)

• Stand Up Pouches: 1,000 per order (100 per design)

• Flat Pouches: 1,000 per order (100 per design)

• Flat Bottom Bags: 1,000 per order (1,000 per design)

Ordering Increments: Once the MOQ is met, additional quantities must be ordered in increments of 100.
✅ Example: Ordering 500 Gusset Bags allows up to 5 designs (minimum 100 per design).

Tin Cans & Paper Tubes

• Printed Tin Cans: 50 per order (10 per design)

• Labeled Tin Cans: 100 per order (100 per design)

• Paper Tubes: 100 per order (100 per design)

Labels & Stickers

• Stickers: 100 per order (100 per design)

• Beverage Labels: 100 per order (100 per design)

• Coffee Bag Labels: 100 per order (100 per design)

We offer super-low minimums for products designed in the Roastar Design Lab™

• Gusset Bags: 25 (25 per design)

• Flat Bottom Bags: 100 (100 per design)

• Stand Up Pouches: 25 (25 per design)

• Tin Cans: 1 (1 per design)

• Coffee Bag Labels: 100 (100 per design)

We offer Net 30 terms for customers who qualify. A Sales Rep will be in touch after you submit a request, but please note that approval must be completed before an order can be placed using 30-day terms. Net 30 terms begin from the date the order is invoiced after shipping.

Order history and invoices appear in your account dashboard. Once you've logged in, open your Order History, then click on "Details." You'll see all your available order information and invoice information (if an order has been invoiced). You can download all available invoices from there!

We include as many discounts as possible in our standard per-unit pricing—the more pouches you order, the lower your cost! Promo codes for free shipping and discounts are advertised on our site-wide banner, Deals page, social media channels, email blasts, and at trade shows. To stay informed about future deals before they’re gone, subscribe to our newsletter in the footer, and follow us on Facebook and Instagram!

As long as your order hasn’t been processed for shipment or scanned into our shipping system, we can update your shipping address. If you need to make a change, please reach out to your Customer Sales Rep as soon as possible. Keep in mind that we may ship your order early if it’s completed ahead of schedule, so it’s important to submit address change requests as soon as you’re aware of them. Once an order is scanned into our system or picked up by the carrier, we won’t be able to make any changes.

Please use the note box at checkout when ordering samples to specify any particular size or material you're looking for. We'll do our best to accommodate your request!

Order a sample pack.

Placing an order for packaging is a big decision. We want you to be happy with your final product. To get started, order a sample pack to get the hands-on experience you need to choose the right packaging for your product.

Our sample packs let you examine all of the details that go into building your packaging, from materials to features. We encourage you to take full advantage of your sample pack by testing for product fit and capacity requirements. For a nudge in the right direction, our Product Finder can give you a product recommendation in under 30 seconds.

Currently, we do not offer rush options. With our short lead times, we work hard to get every order out as quickly as possible! To help reduce transit time, we offer expedited shipping.

Have a unique request? Reach out to your rep! While we can’t guarantee anything, we’re always happy to see what we can do. No promises—but we’ll give it our best shot!

To put it simply, printing hundreds or even thousands of items means that some won’t quite make the cut in terms of quality – or things could go better than expected, and some of your run’s “buffer” prints pass QA with flying colors. Though we aim to match your requested quantity, you may receive slightly more or less than this target number.

Your bill will reflect the actual quantity of your print run, so when reviewing your quote, please take into account the price range and be prepared when your order is produced. Note that tin cans, paper tubes, stickers, and labels are always produced in the exact quantity ordered.

To be clear, tolerances are just for our fully custom products. If your packaging journey takes your through our Roastar Design Lab™ instead, forget you ever heard about tolerances. If you order 25 gusset bags, you’ll get that exact number—no complexities there!

See the quality tolerance for each of our products below:

Gusseted Bag Quality Tolerances

Stand-up Pouch Quality Tolerances

Flat Pouch Quality Tolerances

Flat-Bottom Pouch Quality Tolerances

Tin Can Quality Tolerances

Die Cut Stickers Quality Tolerances

Beverage Label Quality Tolerances

Coffee Bag Label Quality Tolerances

Paper Tube Quality Tolerances

We have quantity tolerances that vary depending on the product. Due to the nature of our manufacturing process, we must account for both shortages and overages when producing flexible packaging.

Why Do Quantity Tolerances Exist?

Bags and pouches are initially printed on a roll, with extra material added for setup and alignment. The amount of material required for setup varies with each run. If we fall short within the tolerance range, reproducing a small amount to meet the exact quantity would require excessive material, time, and waste.

If the setup goes smoothly and we produce more than expected, rather than sending the excess to a landfill, we include it in your order—supporting sustainability.

How Tolerances Apply to Your Order

Tolerances are based on quantity per design or SKU. For example, ordering 1,000 gusset bags with one design means your tolerance is ±5%. However, ordering 1,000 gusset bags with 5 different SKUs (200 per design) means a ±50-bag tolerance per SKU.

Since we may produce slightly more or less than your ordered quantity, a remaining balance may be due (if we produce more), or a refund may be issued (if we produce less). This balance is automatically applied to your original payment method within 5 business days of shipping.

Quantity Tolerances by Custom Printed Product:

Gusseted Bag Quantity Tolerances:
1,000+ quantity per SKU: +/- 5% per SKU
Under 1,000 quantity per SKU: +/- 50 bags per SKU
Compostable: 1,000+ quantity per SKU: +/- 10% per SKU
Under 1,000 per SKU: +/- 50 bags per SKU

Stand Up Pouch Quantity Tolerances:
1,000+ quantity per SKU: +/- 5% per SKU
Under 1,000 quantity per SKU: +/- 50 bags per SKU
Compostable: 1,000+ quantity per SKU: +/- 10% per SKU
Under 1,000 per SKU: +/- 50 bags per SKU

Flat Pouch Quantity Tolerances:
1,000+ quantity per SKU: +/- 5 % per SKU
Under 1,000 quantity per SKU: +/- 50 bags per SKU
Compostable: 1,000+ quantity per SKU: +/- 10% per SKU
Under 1,000 per SKU: +/- 50 bags per SKU
Child-Resistant Zipper: +/- 10% per SKU

Flat Bottom Bag Quantity Tolerances:
1,000+ quantity per SKU: +/- 10% per SKU

Custom-Printed Rollstock Quantity Tolerances:
1,000+ quantity per SKU: +/- 5 % per SKU

Products with No Quantity Tolerances:
These products will be produced and shipped in the exact quantity ordered:

• Tin Cans

• Die Cut Stickers

• Beverage Labels

• Coffee Bag Labels

• Paper Tubes

• Roastar Design Lab™ Products

Yes! We do have packaging solutions for different types of waste management streams.

We offer:

• Store drop-off recyclable bags (valves and zippers in our gusset, flat bottom, stand up and flat pouch styles)

• Curbside recyclable tin cans (which can be reused multiple times thanks to our peel & stick tin can end)

• Compostable bags (ASTM D6868 tested)

• Curbside recyclable paper tubes

See our entire sustainable line-up here.

Although we're experts in all things packaging, filling the containers we make is a bit outside of our scope. Customers, including the manufacturers or co-packers they work with, are responsible for that step.

Unfortunately, we don't offer a spot varnish service. When we make bags, we start with blank materials that get digitally printed with your artwork. After printing, we apply an overlaminate—or finish—across the entire surface. We can't isolate parts of a package for spot gloss effects; our bags are either fully gloss or matte.

Let’s talk science — gather ‘round, coffee snobs. Gases (including a bunch of carbon dioxide) are emitted after roasting and continue to emit even after your coffee is packaged. If the gases are trapped inside the package, this can cause the bag or pouch to inflate or bloat (not cute).

Here’s where the degassing valve magic comes in. When pressure inside a sealed package increases beyond the valve opening pressure, a membrane in the valve momentarily opens to allow gas to escape out of the package. As gas is released — and the pressure inside the package drops below the valve close pressure — the membrane reseals. This one-way air valve is added to fresh roast and ground coffee bags to allow the carbon dioxide to easily escape and prevent more oxygen from entering, slowing the rate of reaction and increasing the lifespan of your lovely coffee. Mm, coffee.

Read more about degassing valves on our blog.

Unfortunately not. For a clear window to be possible, the base material of the entire bag needs to be clear polymer. We print white ink on areas of the bag that have a design, then print your artwork over that white ink layer. Window areas receive no ink at all. Our compostable material has a base layer of paper face stock, which isn't transparent— making our whole window process a non-starter.

If you are looking for a sustainable material with a clear window option, check out our clear recyclable material.

Check out our Material Guide for the materials we offer, including sustainable options. If you have any questions, we're happy to help. Get in touch.

We’re a digital printer of custom-printed bags, pouches, and roll stock for many industries. Digital means no plates are used, so there are no plate fees or setup charges. We can produce your order quickly, with lower minimums than traditional print processes.

Yes! You can order a sample pack of our products. If you have a specific product in mind and don't need the entire sample pack, please specify using the note box at checkout when ordering samples. We'll do our best to accommodate your request!

We believe that using clear language and giving proper direction for disposal on your packaging (such as by including disposal logo) helps it avoids the landfill and enter the appropriate recovery stream. We suggest all brands familiarize themselves with the Federal Trade Commission Green Guides and the following updates to guide the language printed on their bag.

We’re proud members of How2Recycle, a third-party organization that standardizes recycling labels. Brand owners that want to use the How2Recycle label must be How2Recycle members. However, we recognize that not everyone can afford the membership fee. That’s why we created our own set of disposal logos, giving all our customers access to clear, credible labeling.

These disposal logos, tailored to our materials and available in a variety of styles, can be downloaded and added to your design. The store drop-off recyclable and industrially compostable logos include QR codes linking to facilities that can process those materials.

Still have questions? No sweat—we're happy to help! Contact your customer service representative, and they will connect you with our sustainability team.

Greenwashing is a term used when businesses falsely promote their products as being more environmentally beneficial than they truly are. Using broad or vague language and unsubstantiated claims can mislead customers into thinking they are purchasing a product that supports sustainable efforts when it does not.

Some examples include claiming a product is made of 100% recycled material when it is only partially made of recycled material, or using large amounts of green in a natural-looking design along with terms like "eco-friendly," without any substantiated claims or collection process.

Avoid greenwashing by correctly labeling your product.

Our recyclable bag material and features (valve and zipper) have been approved by our recycling partner and store drop-off collector, Trex.

The recyclable material and zipper are also How2Recycle compliant; our valve is pending approval. Customers that want to use the How2Recycle store drop-off recyclable logo on their product must be How2Recycle members.

Though we support the idea of more cohesive and global labeling conventions (such as How2Recycle), we recognize that not everyone can afford to be a member. Therefore, we offer free disposal logos for our recyclable materials at no cost to our customers.

There are many storage condition factors (temperature, sun exposure, moisture, etc.) that affect the lifespan of any product. For this reason, Roastar cannot guarantee the seal property or overall quality of these products past the length of time listed below:

• Recyclable Material: 12 months

• Tin Can: 12 months

• Paper Tubes: 12 months

• Compostable: 6 months

Yes! All of our products are FDA compliant.

No, our compostable bags are not meant for home composting. Our White Kraft Compostable bags have been tested and meet the ASTM D6868 standard. This standard outlines specifications for bioplastic products—plastics made from renewable resources designed to biodegrade into natural elements—intended for aerobic composting in municipal or industrial facilities.

Our Brown Kraft Compostable bags contain three structural layers, two of which currently meet the ASTM D6868 standard. The third layer is undergoing testing.

Although standards are being developed, there are currently no ASTM standards in place for home compostable products in the U.S.

Our White Kraft Compostable bags have been tested and meet the ASTM D6868 standard. This standard outlines specifications for bioplastic products—plastics made from renewable resources designed to biodegrade into natural elements—intended for aerobic composting in municipal or industrial facilities.

Our Brown Kraft Compostable bags contain three structural layers, two of which currently meet the ASTM D6868 standard. The third layer is undergoing testing.

For more information on the testing process and the innovative degradable technology behind this product, read our blog on Roastar’s ASTM-Compliant Products.

Yes! We offer recyclable valves and zippers for each of our recyclable stand up pouches, flat pouches, and flat bottom bags.

Yes! We do offer a ASTM6868 compliant compostable valve for each of our bag styles. Compostable zippers are available in select sizes of our stand up pouches and flat pouches.

Since our compostable products use a paper-based material, there are some restrictions on where artwork can be placed on the template. Ink cannot be applied in heat seal areas, as burning, sticking, smudging, and tearing could occur.

See our artwork setup guide and template for more information.

Yes! We offer custom-printed white compostable bag labels. Learn more.

Yes. When industrially compostable bags are sold to consumers without access to proper collection services, they are most likely to end up in a landfill. In a landfill, compostable materials are no longer in their ideal environment for breakdown and may release gases in amounts equal to or greater than those of our standard bag material.

Before selecting a compostable material for your bag, research the accessibility of commercial compost locations in the region you'll be selling your product. To help ensure proper disposal, download our free disposal logo with a QR code linking to these locations.

Businesses in regions such as Washington, Oregon, California, and Colorado that have better access to composting facilities could consider compostable products.

Great question! Here are a few things to consider:

• Your budget

• Your business goals (do you plan to sell locally, nationally, or globally?)

• The accessibility you and your customers will have to the proper collection process for the product in mind.

• Consumer behavior

Compostable Bags

In the U.S., there are currently about 5,000 commercial compost locations in total. Only a percentage of those sites collect commercially compostable, bio-plastic products. Businesses located near, or selling to, those regions (areas of Washington, Oregon, California, and Colorado) will have better accessibility to those programs and could consider compostable products.

Store Drop-off Recyclable Bags

Businesses with locations in, or selling to, broader areas of the U.S. may want to consider a more accessible option, like our store drop-off recyclable bags. These bags can be returned at many locations across the country, including places consumers already frequent, like their local Kohl’s or grocery store. Contact us for a full list of Trex-specific collection sites.

Tin Cans

Our tin cans are curbside recyclable and infinitely reusable when paired with our valved peel & stick ends, making a refill program possible.

View our Sustainable Product Comparison Chart.

Take a look at our return policy for info and next steps.

Take a look at our shipping policy for more details.