Receptionist/ Customer Assistant

Wausau, WI

Job Purpose

The Roastar Receptionist provides basic assistance to customers who call, live chat and email into Roastar & Planet Label. The Receptionist will listen to customers and route inquiries and questions to the appropriate person. The Receptionist is the customers 1st impression and will also greet and assist visitors with a world class customer service mentality.

Essential Duties and Responsibilities

The list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary.

  • Act as a professional representative of Roastar & Planet Label Roastar at all times

  • Answer phone calls and direct calls to appropriate staff

  • Answer general website questions and frequently asked questions

  • Greet and assist visitors

  • Respond to and/or forward emails sent to the general inquiry box quickly to ensure the customer receives a response within 24 business hours

  • Enter blank label and sample pack orders with accuracy

  • Import blank label website orders 9am, 11am, 2pm daily

  • Assemble sample packs

  • Process credit card payments

· Assist with placing office supply orders

  • Provide general sales support as requested

  • Assist with special projects as needed

  • Collaborate with departments throughout the organization

· Follow all Company safety policies and safety procedures in order to maintain a safe work environment

· Follow all Company policies, rules and regulations

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • High school diploma or General Education Degree (GED) required

  • Experience working as a receptionist or customer service representative required

  • Experience in printing, graphic arts and pre-press preferred

Specific Skills, Licensure and Certifications

  • Excellent communication skills, including written and interpersonal

  • Good math skills

  • Solid organizational skills

  • Advanced computer skills, including Microsoft Office Suite and ability to learn Company-specific systems

  • Ability to ask for help when needed

  • Willingness to learn and adapt to change quickly

  • Confidence and professionalism in representing the Company

  • Willingness to be a team player

Work Schedule

· Monday – Friday 8am-4pm

· Overtime as needed based on workload

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and use hands to finger, handle, or feel.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standard office work environment.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Employee assistance program

  • Health insurance

  • Health savings account

  • Life insurance

  • Paid time off

  • Professional development assistance

  • Referral program

  • Tuition reimbursement

  • Vision insurance

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Wausau, WI 54401: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: One location

Location
Wausau, WI

Department
Customer Service

Type
Full-time

Schedule
1st shift

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