Customer Service Manager


The Customer Service Manager

Essential Duties and Responsibilities

The list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary.

 

General

  • Follow all Company safety policies and safety procedures in order to maintain a safe work environment.
  • Follow all Company policies, rules, and regulations.
  • Act as a professional representative of Roastar at all times.

 

Team Management

  • Support and communicate Company and safety initiatives within monthly departmental meetings.
  • Oversee appropriate Company and departmental training, coaching, and development of employees upon initial hire and on an on-going basis as necessary or requested.
  • Manage the performance of all departmental employees, including the preparation and presentation of Annual Performance Reviews and any necessary Employee Performance Improvement Plans.
  • Responsible for adequately staffing the department to accommodate Company sales objectives.
  • Manage weekly work schedules and labor costs to avoid overtime and provide vacation and sick leave coverage.
  • Foster an environment where employee ideas, issues, opportunities, and concerns can be discussed openly, with a goal of overall improvement.
  • Address and coordinate the timely resolution of customer complaints, including the communication of specific issues or concerns with the Outside Sales Representative and the customer.
  • Managing processes 

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience

  • Minimum five (5) years of work experience in Sales or Customer Service is required.
  • Supervisory or Management experience is desired.
  • Four (4) year Bachelor Degree is desired.
  • High-level leadership skills and experience are desired.

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