At Roastar we strive to provide our customers with the best products at competitive prices. However, if you are not satisfied with your purchase, replacement stock will be sent or your money will be refunded for the unused/unopened stock, less any applicable restocking fees. Our products are guaranteed for six months from the date of purchase provided the purchaser has complied with the recommended guidelines for usage, storage, and handling.
Roastar's Return Policy:
All of Roastar's products are sold with the understanding that the purchaser has determined the stock is appropriate for the application prior to the time of purchase. Once a press or PDF proof has been approved, custom printed items are no longer refundable. Material in resalable condition may be returned for a full refund for up to 90 days from date of purchase. All material returned to Roastar must have a MRA number (material return authorization). Material must be in resalable condition for a full refund. There will be a 10% restocking fee or $15.00 whichever is greater for all stock orders plus freight. Cancellation of non-stock items (custom orders or printed orders) are subject to an additional fee and may amount to the full price of the canceled products including any die charges, plate charges, or prep. fees.
If the return is due to faulty product Roastar will gladly send a call tag to pick up the product.